Returns & Exchanges
At MADLADY, we want you to love your fashion finds, but if something isn't quite right, we offer a hassle-free 30-day return policy. Simply ensure the items are in their original condition with all tags attached to qualify for a full refund.
Register Your Return
Log in to our online returns portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging or a secure mailing bag, ensuring all original labels and tags are still attached.
Affix the Shipping Label
Print the prepaid return shipping label provided in the portal and securely attach it to the outside of your package.
Drop Off and Refund
Take your package to the nearest designated drop-off point; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing